Lela Rose offers complimentary shipping for all domestic ground orders. All orders are shipped using UPS. See below rates for expedited shipping costs. All expedited shipping costs are non-refundable.
2nd business day (orders placed by 12pm): $15
Next business day (orders placed by 12pm): $25
Please ensure that shipping address details are correct while placing your order. We will not be able to redirect packages after an order is placed.
Lela Rose has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in your Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at email@example.com.
International shipping is currently available WORLDWIDE from Lela Rose. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.
If you are not satisfied with your purchase from lelarose.com, we will gladly accept your return of unworn and unwashed merchandise within 30 days of the delivery date for all full-price domestic purchases and within 14 days of the delivery date for all sale items. A Returns & Exchanges form and prepaid return label is provided in every order for your convenience. Lela Rose reserves the right to deny a refund if the merchandise does not meet the return policy requirements. If your return meets all requirements, please allow up to 1-2 billing cycles for the refund to post to your account.
- Full-priced merchandise can be returned or exchanged within 30 days of the delivery date.
- Sale items can be returned or exchanged within 14 days of the delivery date.
- Items must be returned within 14 days of delivery date to be eligible for complimentary return shipping.
- Full-price tems returned after 14 days of delivery date will be charged a $10 restocking fee.
- Final sale items may not be returned or exchanged.
- No returns are accepted or refunds offered after the listed return periods.
- Garments must be received in original condition with all tags attached. No returns are accepted or refunds offered if items are worn, altered, damaged, or Lela Rose tags are removed.
- Internationally shipped items are final sale. No returns are accepted or refunds offered for international orders.
- Customers that choose to use a third-party shipping service to return merchandise may do so. Orders must be returned to the returns center listed on the provided prepaid shipping label. Lela Rose is not responsible for any damages or shipping costs that may occur as a result of using a third-party shipping service.
- Online purchases may not be returned to a Lela Rose store.
SHIPPING ERRORS OR DAMAGED PRODUCTS
In the event that any orders are processed incorrectly or merchandise received is damaged or defective, Lela Rose will replace that item or accept its return for a full refund. Please contact firstname.lastname@example.org for such an occurrence and use the provided prepaid label to return to our returns center.
If an item you have purchased is reduced in price, a price adjustment can be requested within 14 days of your order being placed. The price difference will be refunded to the original form of payment. It is the responsibility of the customer to request an adjustment by contacting email@example.com.
RETURNING AN ITEM PURCHASED WITH A LELA ROSE GIFT CARD
Any merchandise purchased with a Lela Rose Gift Card is subject to our standard return policy. A new gift card for the amount used on the original purchase will be emailed to the email address used on the original order.
If a credit card is used as an additional form of payment to a Lela Rose Gift Card when placing an order, Lela Rose will credit the card the amount originally charged and issue a new Gift Card in the amount used on the original purchase.
LELA ROSE GIFT CARDS
Gift Cards are non-returnable and cannot be redeemed for cash.
224 W 30th St, 14th Floor
New York, NY 10001
69 Highland Park Village
Dallas, TX 75205
Terms & Conditions
Site Terms and Conditions of Use
1. User’s Acknowledgment and Acceptance of Terms
2. Description of Services
We make various services available on this site. You are responsible for providing, at your own expense, all equipment necessary to use the services, including a computer, modem, and Internet access (including payment of all fees associated with such access).
3. Registration Data and Privacy
You can opt to register your email address at the top of any of the webpages (“Registration Data”). By registering, you agree that all information provided in the Registration Data is true and accurate and that you will maintain and update this information as required in order to keep it current, complete, and accurate.
4. Third Party Sites and Information
This site may link you to other sites on the Internet or otherwise include references to information, documents, software, materials and/or services provided by other parties. These sites may contain information or material that some people may find inappropriate or offensive. These other sites and parties are not under our control, and you acknowledge that we are not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such sites, nor are we responsible for errors or omissions in any references to other parties or their products and services. The inclusion of such a link or reference is provided merely as a convenience and does not imply endorsement of, or association with, the site or party by us, or any warranty of any kind, either express or implied.
5. Intellectual Property Information
Copyright (c) 2015 Lela Rose Inc. All Rights Reserved.
Neither we nor our Affiliates warrant or represent that your use of materials displayed on, or obtained through, this site will not infringe the rights of third parties. See “Users Materials” below for a description of the procedures to be followed in the event that any party believes that content posted on this site infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party.
7. Limited License and Site Access.
We grant you a limited license to use the site for personal use only. Consequently, this grant does not allow you to do any of the following: (a) resell or make any commercial use of this site or any of the contents of this site; (b) modify, adapt, translate, reverse engineer, decompile, disassemble or convert into human readable form any of the contents of this site not intended to be so read. This includes using or directly viewing the underlying HTML or other code from this site except as interpreted and displayed in a web browser; (c) copy, imitate, mirror, reproduce, distribute, publish, download, display, perform, post or transmit any of the contents of this site (including any intellectual property) in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise; or (d) use any data mining, bots, spiders, automated tools or similar data gathering and extraction methods on the contents of the site or to collect any information from the site or any other user of the site.
6. Unauthorized Use of Materials
Please do not submit confidential or proprietary information to us unless we have mutually agreed in writing otherwise. We are also unable to accept your unsolicited ideas or proposals, so please do not submit them to us under any circumstances.
We respect the intellectual property of others, and we ask you to do the same. If you or any user of this site believes its copyright, trademark or other property rights have been infringed by a posting on this site, you or the user should send notification to our Designated Agent (as identified below) immediately. To be effective, the notification must include:
1. Identify in sufficient detail the copyrighted work that you believe has been infringed upon or other information sufficient to specify the copyrighted work being infringed).
2. Identify the material that you claim is infringing the copyrighted work listed in item #1 above.
3. Provide information reasonably sufficient to permit us to contact you (email address is preferred).
4. Provide information, if possible, sufficient to permit us to notify the owner/administrator of the allegedly infringing webpage or other content (email address is preferred).
5. Include the following statement: “I have a good faith belief that use of the copyrighted materials described above as allegedly infringing is not authorized by the copyright owner, its agent, or the law.”
6. Include the following statement: “I swear, under penalty of perjury, that the information in the notification is accurate and that I am the copyright owner or am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.”
7. Sign the paper.
8. Send the written communication to the following address:
Designated Agent for Claimed Infringement:Contact: Lela Rose Inc.
Address: 224 W 30th St, 14th Floor, New York, NY 10001
You acknowledge and agree that upon receipt of a notice of a claim of copyright infringement, we may immediately remove the identified materials from our site without liability to you or any other party and that the claims of the complaining party and the party that originally posted the materials will be referred to the United States Copyright Office for adjudication as provided in the Digital Millennium Copyright Act.
7. Disclaimer of Warranties
ALL MATERIALS AND SERVICES ON THIS SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY OF NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT (A) THE SERVICES AND MATERIALS WILL MEET YOUR REQUIREMENTS, (B) THE SERVICES AND MATERIALS WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES OR MATERIALS WILL BE EFFECTIVE, ACCURATE OR RELIABLE, OR (D) THE QUALITY OF ANY PRODUCTS, SERVICES, OR INFORMATION OBTAINED BY YOU FROM THE SITE FROM US OR OUR AFFILIATES WILL MEET YOUR EXPECTATIONS OR BE FREE FROM MISTAKES, ERRORS OR DEFECTS.
THIS SITE COULD INCLUDE TECHNICAL OR OTHER MISTAKES, INACCURACIES OR TYPOGRAPHICAL ERRORS. WE MAY MAKE CHANGES TO THE MATERIALS AND SERVICES AT THIS SITE, INCLUDING THE PRICES AND DESCRIPTIONS OF ANY PRODUCTS LISTED HEREIN, AT ANY TIME WITHOUT NOTICE. THE MATERIALS OR SERVICES AT THIS SITE MAY BE OUT OF DATE, AND WE MAKE NO COMMITMENT TO UPDATE SUCH MATERIALS OR SERVICES.
THE USE OF THE SERVICES OR THE DOWNLOADING OR OTHER ACQUISITION OF ANY MATERIALS THROUGH THIS SITE IS DONE AT YOUR OWN DISCRETION AND RISK AND WITH YOUR AGREEMENT THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM SUCH ACTIVITIES.
You understand and agree that temporary interruptions of the services available through this site may occur as normal events. You further understand and agree that we have no control over third party networks you may access in the course of the use of this site, and therefore, delays and disruption of other network transmissions are completely beyond our control.
You understand and agree that the services available on this site are provided “AS IS” and that we assume no responsibility for the timeliness, deletion, or failure to store any personalization settings.
SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
8. Limitation of Liability
IN NO EVENT SHALL WE OR OUR AFFILIATES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS SITE OR OF ANY WEB SITE REFERENCED OR LINKED TO FROM THIS SITE.
SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
To the extent applicable, software from this site is further subject to United States Export Controls. No software from this site may be downloaded or exported (a) into (or to a national or resident of) any other country to which the United States has embargoed goods; or (b) anyone to the United States Treasury Department’s list of Specially Designated Nations or the U.S. Commerce Department’s Table of Deny Orders. If applicable, by downloading or using software on this site, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or any such list.
11. International Use
Although this site may be accessible worldwide, we make no representation that materials on this site are appropriate or available for use in locations outside the United States, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws. Any offer for any product, service, and/or information made in connection with this site is void where prohibited.
This site is designed for and intended for use by adults. If you are less than 18 years of age, you may use this site only with the involvement of a parent or guardian. If you are a parent or legal guardian, you must monitor and supervise the use of this site by children, minors and others under your care. You agree to be responsible for their use of this site.
13. Termination of Use
Upon termination or suspension, regardless of the reasons therefore, your right to use the services available on this site immediately ceases, and you acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or this site. We shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection with such termination or suspension.
14. Governing Law
This site (excluding any linked sites) is controlled by us from our offices within the New York, United States of America. It can be accessed from all 50 states, as well as from other countries around the world. As each of these places has laws that may differ from those of New York, by accessing this site both of us agree that the statutes and laws of the State of New York, without regard to the conflicts of laws principles thereof and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this site. Each of us agrees and hereby submits to the exclusive personal jurisdiction and venue any court of competent jurisdiction within the State of New York with respect to such matters.
All notices to a party shall be in writing and shall be made either via email or conventional mail. Notices to us must be sent to the attention of Customer Service at firstname.lastname@example.org, if by email, or at Lela Rose Inc., 224 W 30th St, 14th Floor, New York, NY 10001, if by conventional mail. Notices to you may be sent to the address supplied by you as part of your Registration Data. In addition, we may broadcast notices or messages through the site to inform you of changes to the site or other matters of importance, and such broadcasts shall constitute notice to you at the time of sending.
16. Entire Agreement
You agree not to sell, resell, reproduce, duplicate, copy or use for any commercial purposes any portion of this site, or use of or access to this site.
In addition to any excuse provided by applicable law, we shall be excused from liability for non-delivery or delay in delivery of products and services available through our site arising from any event beyond our reasonable control, whether or not foreseeable by either party, including but not limited to, labor disturbance, war, fire, accident, adverse weather, inability to secure transportation, governmental act or regulation, and other causes or events beyond our reasonable control, whether or not similar to those which are enumerated above.
18. Contact Information
Effective Date: 8/1/2015
1. What information Lela Rose collects.
Lela Rose collects and stores information from visitors to this site, including email addresses. We reserve the right to use the email address that you provide to us to respond to you and send you marketing materials for our own products and services and those of our affiliates, partners and licensors, unless you have opted not to receive promotional communications in connection with this site. To serve you better, we may combine information you give us with other information which is publicly available.
We may collect and store certain other information automatically whenever you interact with this site. For example, we may collect your IP address, browser information and reference site domain name every time you visit this site. We also may collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve this site.
2. Your California rights
224 W 30th St, 14th Floor, New York, NY 10001
3. Is information collected from children?
This site is not intended or directed to anyone under the age of 18. If you are under the age of 18, you should use this site only with the involvement of a parent or guardian and should not submit any personal information to us.
4. Does Lela Rose share your information with others?
We may engage third parties to perform services in connection with the operation of our business. Examples of these services include marketing and promotional material distribution, site evaluation, data analysis and, where applicable, data cleansing. We provide personal information to these third parties, but we authorize them to use this information only in connection with the services they perform.
You should be aware that we do share your information with our affiliates, partners and licensors, who may use this information to send you marketing materials for their products and services.
You should also be aware that we may disclose specific information about you if required to do so by law, governmental request, process or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our site or the public.
The security of your information is very important to us and will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above. Our physical, electronic, and procedural safeguards meet or exceed current federal standards regarding the protection of customer information. We also require contractors and outside companies who work with us to adhere to strict privacy standards through their contracts with us.
6. Our site may contain links to other websites.
7. Accuracy and retention
If at any time you would like to change your personally identifiable information, or if you no longer wish to receive materials from us, please contact us at email@example.com.
224 W 30th St, 14th Floor, New York, NY 10001